Shipping
FREE STANDARD SHIPPING ON ALL ORDERS OVER $100
Shipping Options
All items ordered before 10:30am EST will be sent the same business day. Items ordered after 10:30am EST will be sent on the following business day. Orders placed after 10:30am EST on Friday will be sent on the following Monday.
If you experience any issues with your delivery, please contact us at customerservice@gruv.ca
How will I know when my order has been sent?
As soon as your order is sent from our warehouse you will be sent an email to confirm that it's on its way.
Once my order has been shipped when will I receive it?
Depending on your method of shipping, your timing will vary.
Standard Shipping - you will receive your order in 3–10 days.
The timeliness of service to destinations not reachable by standard shipping — including Northwest Territories, Nunavut, and Yukon — may be affected by limited transportation. Delivery may take up to 2–5 weeks for these areas.
Do you charge for shipping?
Free standard shipping is eligible on all orders over $100 before tax, excluding oversized items. Items excluded from free shipping will be marked accordingly.
Free standard shipping is only available for areas where standard shipping is available. This excludes Northwest Territories, Nunavut, and Yukon.
Shipping costs will be calculated based on customer location and shown before checkout.
What do I do if I have not received my order?
If your order does not arrive within 14 business days, please contact us so we can investigate with the shipping company.
One of the items is missing from my order. What do I do?
Sometimes items ordered on the same day may arrive on different days. We will email you to let you know when each item is on its way.
Which countries do you deliver to?
We deliver to all Canadian Provinces.
If in doubt, please contact our customer service team at customerservice@gruv.ca